Shipping policy
Thank you for shopping with Infinite Creations! We want to make sure you have a smooth and enjoyable shopping experience. Please review the shipping information below.
Shipping Processing Time
Orders are typically processed and prepared for shipment within 1–3 business days after your order is placed. Orders are not processed or shipped on weekends or holidays.
During periods of high order volume, sales, promotions, or holidays, processing may take additional time. We appreciate your patience and understanding during these busy periods.
Shipping Rates
Shipping rates are calculated and displayed at checkout based on your order and shipping address. Any applicable shipping charges will be shown before you complete your purchase.
Delivery Estimates — United States
For orders shipping within the United States, our estimated transit time is 2–6 business days after the order has been processed and shipped.
Please keep in mind that delivery estimates are not guaranteed. During periods of high order volume, holidays, severe weather, carrier delays, or other unforeseen circumstances, packages may require additional days in transit.
Important: High Order Volume
Due to a high volume of orders, some shipments may take additional time to arrive. Please allow a few additional business days beyond the estimated delivery window before contacting us about a delayed package.
We greatly appreciate your patience and understanding while we work to get every order to you as quickly as possible.
Shipping Confirmation & Order Tracking
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information, when available.
You can use the tracking number provided in your shipping confirmation to follow your package's progress and estimated delivery date.
Please allow some time for tracking information to become active after your package has been shipped.
COVID-19 Information
Although COVID-19 shipping restrictions have changed, shipping carriers may still experience occasional delays due to staffing issues, increased package volume, health and safety measures, weather, or other unforeseen circumstances.
If your order is delayed, please allow additional time for delivery before contacting us. We appreciate your patience and understanding.
Delayed or Missing Packages
Once an order has been shipped, delivery is handled by the shipping carrier. If your tracking information shows that your package has been delivered but you cannot locate it, please check around your delivery area and with household members or neighbors.
If your package appears to be significantly delayed, please contact us and we will do our best to assist you.
Contact Us
If you have any questions about your order or shipping, please contact Infinite Creations through our customer service channel. We are happy to help!