Frequently Asked Questions

Welcome to the Infinite Creations FAQ! Here you'll find answers to some of the questions our customers ask most often. If you don't find the answer you're looking for, please contact us and we'll be happy to help.

Where do you ship?

We ship orders throughout the United States and internationally. Available shipping options and rates will be shown at checkout based on your location and order.

How long does shipping take?

For orders within the United States, estimated delivery is 2–6 business days after your order has been processed and shipped.

For international orders, estimated delivery is 14–31 business days after processing and shipment.

Please remember that these are estimated delivery times and are not guaranteed. Delays can occur due to high order volume, holidays, weather, customs, or carrier delays.

How long does it take to process my order?

Orders are processed as quickly as possible. During periods of high order volume, processing may take additional time. We appreciate your patience while we prepare your order for shipment.

Will I receive tracking information?

Yes! Tracking information will be uploaded and made available as soon as possible after your order has shipped.

Please allow some time for tracking information to become active after it has been uploaded.

Where can I track my order?

You can check your order's shipping progress through our Track Your Order page using the tracking information provided with your order.

My tracking number isn't showing any updates. What should I do?

If your tracking information hasn't updated immediately, don't worry. It can take some time for the shipping carrier to scan and update your package.

If there hasn't been an update for several business days, please contact us so we can help look into it.

Do you accept returns?

Yes. We accept eligible returns within 30 days after delivery.

Items must meet our return requirements. Please contact us before sending an item back so we can provide the appropriate return instructions.

How do I start a return?

Please contact us with your order number and reason for the return. We'll provide you with the next steps and let you know if your order qualifies for a return.

When will I receive my refund?

Once an approved return has been received and inspected, we will process your refund according to our return policy. The time it takes for the refund to appear in your account may vary depending on your payment provider.

What if I receive a damaged or incorrect item?

We're sorry if there's a problem with your order! Please contact us as soon as possible with your order number and photos of the damaged or incorrect item. We'll review the issue and work with you to find an appropriate solution.

Can I change or cancel my order after placing it?

We process orders as quickly as possible, so please contact us immediately if you need to make a change or cancellation. Once an order has been processed or shipped, we may not be able to make changes or cancel it.

What happens if my package is delayed?

Occasional delays can happen due to high order volume, carrier delays, holidays, weather, customs, or other circumstances outside of our control.

If your package is delayed, please allow additional time beyond the estimated delivery window. You can use your tracking information to check the latest shipping updates.

Do international orders have additional fees?

International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their destination country. These fees are outside of Infinite Creations' control and may vary depending on the destination.

Can I place an order if I'm outside the United States?

Yes! We accept international orders. International delivery is estimated at 14–31 business days, although customs and carrier delays may occasionally result in longer delivery times.

How will I know when my order ships?

Once your order has been processed and shipped, tracking information will be uploaded to your order as soon as possible. Please check your email and our Track Your Order page for available shipping updates.

Is my payment information secure?

We take the security of our customers seriously. Payments are processed through our e-commerce payment providers, and we do not have access to your full payment information.

Do I need an account to place an order?

No. You can shop and place an order without creating an account, unless otherwise required by a particular feature of our website.

How can I contact Infinite Creations?

If you have a question that isn't answered here, please contact us through the Contact Us page. When contacting us about an order, please include your order number so we can assist you as quickly as possible.

Thank you for shopping with Infinite Creations!

We appreciate your business and are committed to providing a smooth and enjoyable shopping experience. 💜